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RETURNS

The user has a right of return for which he can contact Joieria Rovira via email: info@joieriarovira.com and desist from the purchase within a period not exceeding fourteen (14) business days, counted from the reception of the product. The product must be sent by the means you wish to our address.
Joieria Rovira does not take charge of this shipment.
REMEMBER: Every piece engraved and/or adjusted to the measure will not be changed.

Return address:
Name: Joieria Rovira SCP
Adress: C/ Àngel Guimerà, 53
Postal Code: 08240
City: Manresa
Province: Barcelona
Country: Spain

The right of return can not be exercised when the product is not returned in its original packaging and seal and when the product is not in perfect condition. We recommend that you send the return through a carrier that offers sufficient guarantees. Joieria Rovira can not be responsible for the losses or damages of the packages sent by the clients. Joieria Rovira reserves the right to demand compensation to compensate the possible damages suffered by the merchandise. Joieria Rovira only takes care of the expenses of its own shipment except when Joieria Rovira considers that the product sent is defective, in this case Joieria Rovira will assume all shipping costs.


SUBSTITUTIONS or CHANGES

In case of replacement you must attach a copy of the invoice that you will find inside the package. The return of the product by substitution entails the return of the amount paid with the same method of payment of the order or change for another model, after receiving the items in our store for review. The merchandise must be unused, with its original packaging or instructions and instructions for use and guarantees. Once checked, the money will be returned (shipping costs not included) or exchange for another model. Joieria Rovira only takes care of the expenses of your own shipment, if you want a product change Joieria Rovira will pay the shipping costs of the new product and the customer the return costs, except when Joieria Rovira considers that the product sent to the customer is defective, in this case Joieria Rovira will assume all shipping costs.


PRODUCTS AND PRICES

Joieria Rovira reserves the right to decide, at any time, the products that are offered to users through the Store. In particular, Joieria Rovira may at any time add new products to those offered or included in the Store, understanding that unless otherwise provided, such new products shall be governed by the provisions of the Terms and Conditions published in the Store. Likewise, Joieria Rovira reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of products offered in the Store.

The products included in the Store will correspond in the most reliable manner possible that the web display technology allows for the Products actually offered. The characteristics of the products and their prices appear in the Store. The prices and the availability of the products indicated in the Store are in Euros and already include VAT, except end of stock or typographical error.

Orders will be handled in strict order of reception. In case of ending the stock of a requested product, an email will be sent informing of the lack of stock, in the product file the approximate days that the order may be delayed will be specified, at the request of the client the previous customer's order will be canceled notice with the return of the amount of the entire order, except in cases where it is impossible to contact the customer and a product of similar features and benefits or the refund of the amount of the product in question will be proposed.


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